Production Analyst

 
Minimum bachelor’s degree in a relevant university
2 years of experience in a data production environment,
Experience with SQL Server and TSQL and experience with SQL server Integration Services,
Strong job control language skills or distributed platform operating and pc operating systems skills,
Proficiency in scheduling software packages as used by IQVIA and problem management tools,
Thorough knowledge of the production environments. Thorough understanding of production environment requirements and IQVIA products.
Analytical/problem solving skills.
Demonstrated communication skills with a customer service focused approach,
Having analytical, problem solving ability, result oriented and business partner mind,
Strong interpersonal communication skills coupled with team working skills.
 
Job Description
 
Monitors the production environment using established tools.
Responds to job failures/issues and correct problems/issues when possible according to established procedures.
Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
Takes appropriate action to ensure that processes are completed according to the schedule provided.
Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
Informs relevant production and user areas of outstanding issues that require further follow-up.
Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements.
May support client facing teams, business line initiatives or 3rd parties.
May provide input for new system development, including requirement gathering, UAT and implementation.
 
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