Account Manager

 
Job requirements
BA/BS preferred or equivalent work experience with demonstrated proficiency
2+ years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
Knowledge of the e-commerce market and/or experience with online brands & retailers
Owning overall relationships with assigned clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction
Ensure 100% satisfaction among all customers
Strong verbal and written communication & presentation skills; extraordinary listening skills
Strong problem solving & analytical skills; formulates solutions that deliver real business value
Ability to recognize and maximize new business opportunities
Proactive, ambitious and commercially orientated
Well organized; handle multiple accounts & assignments simultaneously
 
Bonus
Knowledge about web analytics (Google Analytics and Ecommerce Module is preferred)
Experience with service desk or customer ticketing systems (Zoho Desk is preferred)
Basic understanding of customer integrations with APIs
Knowledge of web development technologies: CSS, HTML and JavaScript
Willingness to travel up to 20% for client meetings
 
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