Customer Success Engineer

 
Responsibilities of Customer Success Engineer:
 
To be able to master data entries of maintenances, calibrations, contracts of medical devices,
To master the processes of all products offered by the company, and to master details of hardware and software used,
To make sure that the customer is responsible for the software and hardware of Borda products whether they work in the field properly, otherwise, forward the matter to the relevant units and ensure to resolve,
To be the first contact point of the customer in the field and to provide products to encountered problems or specifications in the use of products, to give technical and operational support, to drive users to the correct usage,
To follow the usage status benefit status to measure and to work for increasing the benefit of Borda products of the customer, to report the status periodically,
To announce the new features of Borda Products to the customer and to support the use of these features,
To be able to master the fiction of the processes that the customer uses Borda Products, to create the necessary flow, to make the configurations, to test the system,
In line with the needs of the customers to whom it is responsible, to create upsell opportunities and to forward the issue to the sales team,
To give training about Borda Technology products
 
Qualifications:
 
BS degree in Biomedical Engineering,
2+ years of work experience in healthcare and medical devices is a plus,
Excellent analytical and Excel skills,
Extremely detail-oriented and excellent follow-up skills,
Passion for customers and problem solving,
Have high communication skills with people,
Ability to interpret customer requests,
Be highly motivated and results-driven,
Ability to multi-task and manage time effectively,
To have the ability to learn quickly and manage multiple priorities and tasks, Good verbal and written both Turkish and English skills,
Good presentation skills are a plus,
To have no restriction to travel and able to drive,
Experience working with cross-functional teams (e.g. Software Department, Hardware Department, PMO)
 
Başvuru için; https://bau.network/jobs/1495