SPA Receptionist

 
What are we looking for?
 
A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
Strong interpersonal skills
Committed to delivering a high level of customer service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous experience of reception duties
Qualification in an admin course or similar topic area
 
What will I be doing?
 
As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings, payments, and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients, members, team members, guests, and management team
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
 
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